Case #002
Scanner for Covid-Certification
CASESTUDY #002 - Pass Scanner
My work included:
Software development and design
Using the #NoFevers React native codebase as a starting point the development became very agile, and fast. That gave way for more time into the design of this hybrid "AR" scanning app. Which was much needed because of the unique design challenge this product was.
Working on trust
When designing a user experience like this you have to take user-trust into account, therefore I needed to convey a sense of safety and trust to our users. To solve this I used extensive research both with tests and user feedback but also drawing on a lot of data about our target groups' opinions on new health tech.
When best practices don't exist
I wanted the flow and ease of use to be the main goal of this device since hundreds of people should be able to use it in a very short amount of time. Therefore I spent a lot of time researching what the best practices were, but quickly realized this is an area not as common as your usual apps and websites.
A kiosk that automatically scans QR-codes.
Process and case:
What is the purpose of the robot?
To replace manual certificate checks with an automated solution, to save companies and venues time and money in the height of the covid-19 pandemic.
What is the solution/final product?
We used the existing hardware from the #NoFever Robot to effectively scan the and decode the encrypted official certificate.
With very few and quick steps a user could scan their pass and be let into the facility or venue.
Effortless user flow:
The research began with articles and videos from products like snapchat, instagram with their AR filters and other scanning devices like price checkers i used my findings as reference points. This gave me a very good head start before our UX/UI stress tests.
My research into AR applications suggested certain UI best practices, but it quickly fell short, since no other app where quite like what we needed.
The closest resemblance was barcode scanners or boarding pass scanners at the airport.
Therefore I used what visual and sound cues I could, to guide the user and proceeded to do extensive user testing both A/B testing and qualitative interviews.
Building trust in trying times:
Our main users base where all users of the Covid-19 certificate, at first this appears to be all danish citizens over the age of 18, but after diving more into the mindset of the users i realized that not everyone necessarily even wanted to work on site and that huge amounts of people skipped big social gatherings where the kiosk would be relevant.
A major issue for people was the lack of trust to either their peers or the kiosk that suddenly needed to scan their certificate.
Therefore with the help of danish culture center AKKC we worked on the trust factor on the device, and included messages informing the user of our no data saving policies, both in situations where the device was used and in our marketing efforts.
We paired the dives with banners and info screens to inform the user of why it was there and how to use it.
This in turn made companies likely to adapt and try our solution as we saw a spike in sales and trials.